Spent four hours yesterday trying to make plane reservations with USAir for summer vacation. Usually I do this through their website (which is quite good) with no problems, but yesterday, after completing all the info, including my credit card info, the message came back that the site was unavailable--and I tried this several times. So I decided to use the old fashioned way: telephone. Unbeknowst to me, USAir and America West are one and the same (or maybe not exactly one and the same, but close enough).
I called the USAir 800 number but ended up with an America West reservation clerk, who made my reservations for me, but said I couldn't purchase them just then, even though she gave me a confirmation number and a price.
At that point (after 4 hours), I said fine, I'll purchase them tomorrow. Well, you can guess what happened. Today I call to purchase them, only to be transferred four times as USAir palms me off to America West who says they can't purchase the tickets because their computers won't let them, and the price is double what it was yesterday!
Even I eventually realize when it's supervisor time. So a supervisor duly asked for, I am on hold for an hour and a half, waiting...and waiting....and waiting. Finally I hear Kathy (who's been helping me and was really very nice) say, "I'm transferring you now" and then I hear "Hello, how can I..."
and then I hear click, click, and dead air. By this time, I admit it, I'm yelling at the phone, but the dial tone continues.
Thirty seconds later, the phone rings, and salvation arrives in the person of Marcia, the uber supervisor, who seems to have untold powers in her grasp, as she confirms my reservation, lets me actually purchase the tickets!, and best of all, honors the price I was given verbally yesterday over the phone.
So summer is back on, and all is well. Of course, later today I have to tackle seat selection so this elation may be premature...but I figure I can always call Marcia.